Cancellation Rights
For non-perishable items there is a 7 working-day cancellation period from the day following receipt of produce.
Should you change your mind regarding these items, goods must be returned to Troffers, unopened and undamaged. The cost of return must be paid by the customer and we cannot be held responsible for any lost or damaged items and so strongly advise you to take out postal insurance and pack the items well. Assuming the items are received by us in an unopened and undamanged condition, and within the required time limit, a refund (less postage and packing) would be made within 30 days.
This cancellation period does not apply to our perishable goods (meats etc).
Complaints
We hope that you would never need to complain about our service or produce, however, if you do experience a problem, please telephone Helen on 07986 375825 or e-mail : helen@troffers.co.uk.
You will be contacted within 5 working days if you have a complaint. Please note that we are a very small company, and can therefore offer a personal service. All complaints will be recorded and the system checked.
This does not affect your statutory rights.
Payments and Weights of Products
Please note: due to the weighed nature of some of our products (such as meat), and the fact that all our produce is hand-prepared, we do not take payment at the ordering stage.
Payment from your card will be taken at the time of despatch, and may vary slightly from the totals given here, due to variations in pack weights. We will always notify you in advance of any changes to your order value, weight or to discuss substitutions should any item not be available.
